General terms of website use and product purchase
These Terms & Conditions govern your use of the gracelunaonline website and your purchase of products from us.
Store Name: gracelunaonline
Legal Company Name: EASTCODE TRADE PTE. LTD.
Email: PENGSIYU0725@outlook.com
Phone Number: 98401754
Address: Phone:98401754
Address:3 COLEMAN STREET, #03-24, PENINSULA SHOPPING COMPLEX
By accessing our website or placing an order, you agree to use our website only for lawful purposes. You may not misuse the website, interfere with security, attempt unauthorized access, upload harmful code, or use our content without permission.
We make reasonable efforts to display accurate product descriptions, images, colors, sizes, prices, and availability.
Actual colors may vary slightly due to screen settings, lighting, photography, and production differences. Size measurements may vary slightly depending on style, fabric, and garment construction.
When placing an order, you agree that the information you provide is accurate and complete, and that you are authorized to use the selected payment method.
We reserve the right to refuse, cancel, or limit any order if we suspect fraud, payment risk, incorrect information, product unavailability, or system error.
Payment must be completed at checkout before an order is processed. We use secure third-party payment processors and do not store your full payment card information.
We charge a flat standard shipping fee of USD $9.99 per order. The shipping fee is displayed clearly at checkout before payment is completed.
Order processing and delivery times are estimates. We are not responsible for delays caused by carriers, customs, weather, incorrect addresses, or events outside our control.
Please review our Shipping Policy before placing an order.
Returns and refunds are handled according to our Refund and Returns Policy. Customers must contact us before sending any return package.
The original USD $9.99 standard shipping fee is generally non-refundable unless the return is caused by our error.
Cancellation requests must be submitted as soon as possible and are subject to our Order Cancellation Policy. Once an order has been processed or shipped, cancellation may not be possible.
All website content, including text, images, graphics, product layouts, logos, and designs, belongs to gracelunaonline, EASTCODE TRADE PTE. LTD., or our content suppliers unless otherwise stated.
You may not copy, reproduce, distribute, or use our content without written permission.
To the maximum extent permitted by law, gracelunaonline and EASTCODE TRADE PTE. LTD.. are not liable for indirect, incidental, special, or consequential damages related to your use of our website or products.
Our total liability for any order is limited to the amount paid for that order.
These Terms & Conditions are governed by the laws of the State of Arizona, United States, without regard to conflict of law principles.
For questions about these Terms & Conditions, please contact us at PENGSIYU0725@outlook.com or call 98401754.