Rules for product return, exchange and full or partial refunds
We want you to feel confident when shopping with gracelunafashion. Please review our return and refund rules before requesting a return.
You may request a return within 30 days after the delivery date.
To be eligible for a return, the item must be:
The following items are not eligible for return unless they arrive damaged, defective, or incorrect:
Please do not send any item back without contacting us first.
To request a return, email us at PENGSIYU0725@outlook.com and include:
Approved returns may be sent to:
Company: EASTCODE TRADE PTE. LTD.
Email: PENGSIYU0725@outlook.com
Address: Phone:98401754
Address:3 COLEMAN STREET, #03-24, PENINSULA SHOPPING COMPLEX
Important: Please contact us before sending a return package. Unauthorized returns may not be accepted.
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect due to our error.
We recommend using a trackable shipping service. We are not responsible for return packages lost in transit.
We charge a flat standard shipping fee of USD $9.99 per order.
The original USD $9.99 standard shipping fee is generally non-refundable unless the return is caused by our error, such as a damaged, defective, or incorrect item.
Please inspect your order after delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery.
Email: PENGSIYU0725@outlook.com
Please include clear photos of the item, packaging, shipping label, and the damaged or incorrect area.
Once we receive and inspect your returned item, we will notify you whether your refund is approved.
| Step | Estimated Time |
|---|---|
| Return inspection | 1–5 business days after receipt |
| Refund issued by us | 1–3 business days after approval |
| Bank/card processing | 3–10 business days depending on your payment provider |
The original shipping fee may not be refunded unless the return is caused by our error.
Company: EASTCODE TRADE PTE. LTD.
Email: PENGSIYU0725@outlook.com
Phone Number: 98401754
Address: Phone:98401754
Address:3 COLEMAN STREET, #03-24, PENINSULA SHOPPING COMPLEX